Customer reviews of Autochecked Vehicles Limited

By Anonymous on 26 July 2022 | Purchase not verified

Not a great start TBH. Dropped into this dealer to view a car that had been advertised less than 12hrs before. Admittedly, I didn’t have an appointment but thought I’d take my chances. Unfortunately, the car was still in transit, so I booked a viewing for the next day. No doubt I was the first person interested at this point and thought I’d have a 100% chance of buying the car subject to a test drive. As scheduled and agreed, I turned up for the viewing …but the place was closed. I phoned the owner (probably, who knows?) from outside the unit, the guy apologised but went on to say “we’ve had a lot of interest on this car, so you’ll need to be quick” usual sales patter blurb …which I took as an insult tbh ..bit of a strange thing to say as I was literally outside waiting to view the car :-/ I mean… how keen do you have to be to buy a car from these guys. Anyway, he said come back at 4, that was a no-go for me, my shift doesn’t finish till 6:30 and I’d already wasted previous time and fuel getting there. The final kick in the teeth is they’ve put the original adverted price up by a few hundred, it was at the top end of my budget anyway but was willing to push it IF the car was right. Shame, I’ll have to keep looking. Good luck with the sale though.

Reply from Autochecked Vehicles Limited on 27/07/22

Thank you for your review, I’m sorry to hear you had a bad experience. Customer service is really important to us. Having looked into this matter further, it was an administration error on our part that caused an inconvenience to you and we are sincerely sorry. To rectify the issue we have offered to take the vehicle to a location convenient to you for a viewing. We look forward to hearing from you!

By Matt R on 06 July 2022 | Purchase not verified

We brought a great Mini Countryman from AVL. Shaz sent us videos, answered all our questions, and delivered the vehicle to our exact needs 3 weeks ago. The car is exactly as Shaz promised and we would defo use AVL again!

By Anonymous on 28 June 2022 | Purchase not verified

Recently bought a VW Golf from here, the Owner Shaz could not have been more helpful and honest about the vehicle, no pressure and was a real gent who went the extra mile to help. The car was in perfect mechanical condition but had a few cosmetic Bits that we wanted to get sorted like a few light bumper scratches etc which Shaz agreed to put right within the original price of the car , even offering to have the car delivered foc after the work had been carried out . Based on our experience I would highly recommend taking a look at this garage.

By Anonymous on 20 April 2022 | Purchase not verified

We bought a Mercedes A class from Shaz. The experience was outstanding, we drove from Manchester to see the car, agreed on the price and returned a few days later to pick up the car. As the car was 20k (approx), we had problems transferring the money from our bank (due to security issues) Shaz let us take the car and sort out the money the following day. (which we did) There were a few minor blemishes on the paintwork, so Shaz came and collected the car on his transporter, fixed the paintwork and delivered it back to Manchester 4 days later - for no extra charge. I would have no hesitation in recommending this garage to anybody. Thank you for a pleasureable experience buying a car

By Anonymous on 30 March 2022 | Purchase not verified

I bought my car from Shaz at this Garage. Shaz is very friendly and honest. Unfortunately, there was an issue with the car I bought and this was not a problem from Shaz as he arranged for my car to be sorted and fixed asap. I understand that cars are mechanical and things can go wrong, but it was how quick Shaz was to sort the problem out, is what impressed me most. I would certainly use this garage again and would recommend them to anyone.

By Mark B on 23 February 2022 | Purchase not verified

Really pleased with the fantastic service that I received when purchasing my new car. Shaz has a great garage. I love how welcoming and stress free the whole process of buying the car was. I phoned a head and Shaz had the car ready to go. We were given plenty of time to view the vehicle and we never felt under pressure to make the sale. Test drive was nice and relaxed with Shaz providing details of the car. I would definitely recommend this Garage. Really pleased with my car and the great customer service I received. Genuinely my best experience of buying a car.

By Karen R on 28 January 2022 | Purchase not verified

I bought a lovely mini from Shaz, no pushy sales pitch from him or his son. An issue with the car after a few weeks, nothing that Shaz would have known about and got sorted straight away. He even helped me out beyond the warranty. What a joy to find an honest, helpful, trustworthy car sales man. I would 100% recommend Shaz at autochecked vehicles to buy a car from! 👍

By Anonymous on 27 January 2022 | Purchase not verified

Bought a vehicle from here a week ago. Shaz and his son were very helpful and transparent when showing me the car. They weren’t overbearing or pushing to make a sale, as so often is the case with dealerships. Gave the car a test drive and agreed on a price without any issues. I got the vehicle delivered to my residence, free of charge. A few days into owning the vehicle, I had a puncture in my front tyre. Shaz arrived on scene to help me out and offered to cover the tyre replacement costs. All good since then, Thanks again !

By Lisa B on 24 January 2022 | Purchase not verified

We purchased our daughters first car from Shaz on 15/1/22. We travelled just under 3 hours to get to the dealer. Due to this we needed to make sure we were not wasting our time. Shaz was extremely helpful, very accommodating and did his best to answer all my questions before we started our journey. There is no pushy sales techniques, you are left to look at the car but someone is available if you need to ask questions. You can test drive the car, we only did a quick test drive in a 30mph zone but I’m sure if you wanted to you could go further. Knowing we were going to be driving the car for 3 hours on the motorway we felt happy that within 24 hours of owning the car we would be confident that the car was going to be ok. I would most definitely purchase another car from Shaz. Both Shaz and his son are lovely people and I feel confident that if anything happens with the car we would have no problem with Shaz helping to sort it out for us.

By Gareth W on 16 January 2022 | Purchase not verified

Terrible customer service none of the cars on the forecourt are in decent shape to be honest they had pre started the car prior to our arrival meaning we couldn’t check it from a cold start when I got there it was running engine in with no one around car was in a state inside Ford Focus gaping hole where manual key has been used horrid to look at and they were in no way having one penny knocked off there price £6490 car was valued through insurance at £4300 so glad we did not part with our money

Reply from Autochecked Vehicles Limited on 23/01/22

We are sorry to hear you feel this way about your experience, this is not typical of our customer service journey. As you can see we have received a majority of 5* reviews for our dedicated customer service. As we take our customer service very seriously I would like to address each point you have raised. 1) ‘left us wandering around until we approached them’ We welcomed you on arrival and asked if we could be as any assistance, we then informed you that we would be in the office if you had any questions and would leave you to look at the car at your leisure without any pressure. From experience, customers prefer to be left alone with car without a sales person present. 2) ‘they had already started the car and warmed the engine’ The car was brought over from our holding unit ready for you to view. As you arrived early the car was still running. If you had arrived on time as agreed the cars engine would not be running at the time of arrival. 3) ‘prevented me from checking oil leaks’ Our cars are thoroughly inspected prior to being sold. We also offer a 3 month RAC warranty which would cover any possible leaks. We can confirm the car was in good condition and had no oil leaks. 4) ‘the younger salesman was clueless’ Firstly the young man is not a salesman and was present as he was valeting car. We had made you aware that the salesman was there to answer any questions that you may have. 5) ‘only let me test drive in a 30 mph zone’ Unfortunately the roads around us are only 30 mph, should you have made us aware that you wanted to test drive on a national speed limit road this would have been accommodated. 6) ‘reducing price’ We note you have contradicted what you have stated, on one hand we would not ‘knock a penny off’ but further on you state that £100 would be reduced from the asking price. 7) ‘value of the car £4,500’ The 2012 Ford Focus Zetec S was advertised at £6,400 which you were willing to pay as you travelled from Manchester ( a 2 hour drive) to view it, knowing what the price was. If you thought the car was over valued we do not believe you would have made this journey. Should you come across a vehicle of that specification for £4,500 please do let us know! 8) ‘interior unsightly’ All our cars undergo a full valeting process before over 30 images are taken and posted alongside the advertisement, which again you will have viewed before you came. You make reference to a ‘gaping hole’ which is used to insert a manual key as it is a keyless start. What we find totally surprising about your review is that you were ready and willing to purchase the car at the full asking price and leave a £200 deposit. A car which you had received bad customer service, found the car to be unsightly, with dirty alloys, oil leaks and was in your opinion over priced by £2,000. However you fail to state that the reason you were unable to purchase the car was because unfortunately your father was unable to make a digital payment which you found very frustrating. Whilst you attempted to make the payment complimentary refreshments were provided and at no point did you display any dissatisfaction with our service. It is with deep regret that you have decided to provide an inaccurate account of your experience with our small family run business. The car was sold the following day at the full asking price to a satisfied customer.